First Time Community Managers

So you are going to be a Community Manager? Now what? Where do you start? How do you maximize the excitement and energy you have when beginning any new journey? I have been in several sessions the past few weeks with people that know that they need a Community and I’m there to help with the strategy, design, roll-out and what they should expect to invest in time and effort. Of course the question is always asked,

“How much time should we expect to spend managing the Community?” The answer is, “It depends.”

I often use the analogy of designing and planting a new garden. You would not expect it to do well if you never watered or weeded it. You may choose to spend 15 minutes a week, or an hour a day. It depends on how much the garden and it’s beauty means to you. You can think about your online Community in much the same way, you will get out of it what you put in to it. That being said, it’s always good to see what other gardeners are doing, check out the yards in your neighborhood to see what’s working, what’s not, and mirror the best for yourself. So, when I think about where would I go looking for information on best Community Manager practices, of course I go to @TheCR and @RHappe for answers. And within 5 minutes of me tweeting today, I was pointed to several links that I want to share. These are fantastic for first timers and for those that think maybe they could be doing a better job with their existing Community. This was the first link they sent. This is a great deck that Rachel prepared and thankfully, Slideshare makes it easy for me to post it here for you to read: